Offshore outsourcing is simply the practice of employing an external company to perform a couple of business tasks in a country other than the country where the goods or service will be consumed or sold. Outsourcing has really increased at a fast pace due to the improvement in modern satellite and internet technology, a much better connectivity and a steady search for very affordable labor in order to cut costs and achieve competitive advantage.
When a company outsources its back office business functions to less expensive nations such as India, China, Malaysia, Philippines, the company can really cut down on their labor costs and concentrate on their core competencies and make sure that they provide a much better customer satisfaction. Well, according to a recent report, United States firms have saved nearly 8 billion United States dollars through outsourcing to developing countries such as the Philippines. There are a lot of developing countries that act as offshore outsourcing destinations to nations that are already developed.
Some of the top four (4) nations that can be considered as the best offshore outsourcing destinations are:
- Philippines
One of the great things about the Philippines is its people. Yup! Philippines sure has a well educated English speaking labor force and really stands out as on of the world’s largest English speaking country. The commitment, attitude, education and community constitute the major competitive advantage particularly in the front office operations such as customer service and of course sales.
The Philippines is a country that boasts of a huge pool of really productive, multi-skilled and trainable work force. Most Filipino outsourcing companies only employ workers that are highly qualified for different outsourcing tasks. The Government support and Information Technology is a given. There are a lot of major companies that already carry out operations in the Philippines.
If you are searching for an offshore outsourcing firm that that will provide you with employees for work functions such as telemarketing which will be targeted at United States clients, you will of course require employees who speak not just basic English language but an impeccable one. Reputable outsourcing firms are known to hire only workers who will meet all your requirements for your telemarketing department. It is very important that people should be able to hear a telemarketer clearly so that they can fully understand a lot more about the type of product and or services offered by your company.
To be continued…
Daven Michaels Author of the book Outsource This!
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You done it once again Daven great article!