Are you looking for a way to cut costs in your small business and at the same time, increase or maintain a high level of customer service?You probably would have read about outsourced receptionist services. You may want to give this service a try.
Due to fairly recent technological advancements, it is now possible to hire a virtual receptionist. With this service, all calls to your business can be sent through a professional outsourced receptionist service. This could be done through a “hosted” telephone number or by the use of call forwarding. This should save you the cost of hiring an in-house administrative assistant for the job, which would definitely cost more.
With this kind of service, small businesses can make it possible for their customers/clients to have better personal touch than they would if they used call center services or answering services with limited ability.
This can however be feasible when you choose the right receptionist services. A simple way of achieving this is by looking for a firm that offers better services at averagely better rates. A remote outsourced receptionist is going to be the first live representative that customers encounter. You need a receptionist that would make a great first impression.
You do not want a faceless receptionist. You sure did not sign up for a robot either. An ideal virtual receptionist should be warm and friendly. He/she should have some charisma and make a customer want to do business with you. It should feel like he is standing right in your front desk, talking to the most amiable person he’s ever met.
A great virtual receptionist service would do whatever it takes and would employ several methods to please the companies they represent and their customers.
If you want your outsourced receptionists to perform better, work with them. They need to stay informed and updated about your products and services. You should provide scripts for them, or go through their scripts to ensure they are in line with your company goals and would help callers in the fastest and most efficient ways possible. Do not just stop at that find out how your virtual receptionist service hires their employees. Find out if they feature friendly people that converse freely with customers. You need to know if they are well trained and if they are updated with the latest trends in the industry.
What service options/packages do they offer? Do they do background checks on their receptionists? Do they place emphasis on customer service? These are things to find out.
It takes more than a friendly voice to direct callers to the right person in the office. Your outsourced receptionist should be able to transfer calls to the right extension. A good service should also be able to take messages, if you should be away from your desk. The ability to take simple orders and even schedule appointments is a plus.
Affordability is a factor in choosing an outsourced receptionist, but be sure to do your homework, so you do not get roped into contracts with services that wouldn’t help your business.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Claire Reid says: 
Finding the Right Outsourced Receptionist Service
Are you looking for a way to cut costs in your small business and at the same time, increase or maintain a high level of customer service?You probably would have read about outsourced receptionist services. You may want to give this service a try.
Due to fairly recent technological advancements, it is now possible to hire a virtual receptionist. With this service, all calls to your business can be sent through a professional outsourced receptionist service. This could be done through a “hosted” telephone number or by the use of call forwarding. This should save you the cost of hiring an in-house administrative assistant for the job, which would definitely cost more.
With this kind of service, small businesses can make it possible for their customers/clients to have better personal touch than they would if they used call center services or answering services with limited ability.
This can however be feasible when you choose the right receptionist services. A simple way of achieving this is by looking for a firm that offers better services at averagely better rates. A remote outsourced receptionist is going to be the first live representative that customers encounter. You need a receptionist that would make a great first impression.
You do not want a faceless receptionist. You sure did not sign up for a robot either. An ideal virtual receptionist should be warm and friendly. He/she should have some charisma and make a customer want to do business with you. It should feel like he is standing right in your front desk, talking to the most amiable person he’s ever met.
A great virtual receptionist service would do whatever it takes and would employ several methods to please the companies they represent and their customers.
If you want your outsourced receptionists to perform better, work with them. They need to stay informed and updated about your products and services. You should provide scripts for them, or go through their scripts to ensure they are in line with your company goals and would help callers in the fastest and most efficient ways possible. Do not just stop at that find out how your virtual receptionist service hires their employees. Find out if they feature friendly people that converse freely with customers. You need to know if they are well trained and if they are updated with the latest trends in the industry.
What service options/packages do they offer? Do they do background checks on their receptionists? Do they place emphasis on customer service? These are things to find out.
It takes more than a friendly voice to direct callers to the right person in the office. Your outsourced receptionist should be able to transfer calls to the right extension. A good service should also be able to take messages, if you should be away from your desk. The ability to take simple orders and even schedule appointments is a plus.
Affordability is a factor in choosing an outsourced receptionist, but be sure to do your homework, so you do not get roped into contracts with services that wouldn’t help your business.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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