Staying in contact with your customers is a great way to retain them. And, as you already know, customer retention is key when it comes to accomplishing more sales and making more profits. Staying in touch with your customers is as important as satisfying them. Keep reading to learn more effective ways to be in contact with your customers.
Tip #1: Communicate Regularly
Whether personal or business, regular communication is key when it comes to developing and sustaining a relationship. But, you may be wondering how to determine the right time to communicate with customers in person, by email, or on phone.
You may also want to know how often you should do that. Using a CRM (Customer Relationship Management) program, you can quickly determine the last time you interacted with a customer or client. Subsequently, you will decide whether or not it’s time to contact a customer again. When you proactively communicate with customers, it sends a message to them that you care about their patronage.
Tip #2: Add Personal Touch to Communication
Personalized communication can be helpful. It makes customers feel important. A typical example is when you reference something a customer has requested or said some time ago. The reference may or may not be business-related. You can increase customer loyalty by increasingly personalizing your business interactions with your customers.
Another great example is when you personalize birthday or special celebrations’ messages for each customer. No matter how seemingly small, a personal touch in your interaction with or service to your customers can mean a lot to them. In return, you would get increased business and revenue.
Tip #3: Pay Attention to Details
Make your customers feel great by paying attention to details. This includes keeping tab of things such as their last orders, favorite items, and exact interactions you had with the customer the last time. Weaving in such details into your next business interactions with customers can daze them and make them know you are professional to the core, and that you pay great attention to even the minutest detail. You can also show attention to details by the way you carefully package your products compared to your competitors.
Such attention to details rarely go unnoticed by customers, whether it is the way you offer service or present your product. Do you know what this gesture will earn you? Your customers would be compelled to spread the word about your excellent service or leave a good review for your business.
Tip #4: Appreciate Your Customers
Take advantage of your communication with customers to appreciate them for their patronage. “Thank you” is one of the magical phrases that can go a long way to win the hearts of people, whether in business or personal relationships.
Finally, you can stay in contact with your customers by occasionally inviting the top patrons for coffee or special events.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Martin Coyle says: 
4 Proven Tips To Stay In Contact With Your Customers
Staying in contact with your customers is a great way to retain them. And, as you already know, customer retention is key when it comes to accomplishing more sales and making more profits. Staying in touch with your customers is as important as satisfying them. Keep reading to learn more effective ways to be in contact with your customers.
Tip #1: Communicate Regularly
Whether personal or business, regular communication is key when it comes to developing and sustaining a relationship. But, you may be wondering how to determine the right time to communicate with customers in person, by email, or on phone.
You may also want to know how often you should do that. Using a CRM (Customer Relationship Management) program, you can quickly determine the last time you interacted with a customer or client. Subsequently, you will decide whether or not it’s time to contact a customer again. When you proactively communicate with customers, it sends a message to them that you care about their patronage.
Tip #2: Add Personal Touch to Communication
Personalized communication can be helpful. It makes customers feel important. A typical example is when you reference something a customer has requested or said some time ago. The reference may or may not be business-related. You can increase customer loyalty by increasingly personalizing your business interactions with your customers.
Another great example is when you personalize birthday or special celebrations’ messages for each customer. No matter how seemingly small, a personal touch in your interaction with or service to your customers can mean a lot to them. In return, you would get increased business and revenue.
Tip #3: Pay Attention to Details
Make your customers feel great by paying attention to details. This includes keeping tab of things such as their last orders, favorite items, and exact interactions you had with the customer the last time. Weaving in such details into your next business interactions with customers can daze them and make them know you are professional to the core, and that you pay great attention to even the minutest detail. You can also show attention to details by the way you carefully package your products compared to your competitors.
Such attention to details rarely go unnoticed by customers, whether it is the way you offer service or present your product. Do you know what this gesture will earn you? Your customers would be compelled to spread the word about your excellent service or leave a good review for your business.
Tip #4: Appreciate Your Customers
Take advantage of your communication with customers to appreciate them for their patronage. “Thank you” is one of the magical phrases that can go a long way to win the hearts of people, whether in business or personal relationships.
Finally, you can stay in contact with your customers by occasionally inviting the top patrons for coffee or special events.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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